********* behaviour by Multiply

I guess a company can be unfair, *******, improper, ************ and wrong, but hellopeter will block this out to protect the company, rather than letting potential unsuspecting clients see what the company is doing wrong!!! 😡

You’re making it look like I’m using bad words, while I’m just using words to describe the improper behaviour from the company. This is ridiculous!!!!

The response I got for the active days issue is not acceptable- I am now losing out on a weekly reward and monthly streak win due to an error on the app that resulted in a changed target two thirds through the week that made it impossible for me to achieve the target. Being told that there’s no willingness to correct the error is not acceptable! I do not accept that response and lack of assistance!!

wWith the safe days I had another instance from a journey this morning where it’s the same road I’ve now driven 5 times in the last 10-12 days and yet the fami****ity score component of the journey score keeps being 0%, which of course makes it impossible to achieve the 80% score required. How can the fami****ity score continuously be scored at 0 for a road I’ve driven often in the space of 2 weeks??? It seems like the scoring system is intentionally set up to make it impossible for clients to reach the 80% target even if they are driving safely, which of course could negatively affect the safety bonus payable to the client. It seems like an unfair and improper approach to making sure clients cannot reach their targets and therefore not qualify for the maximum bonuses. The amount of times I’ve had errors with these scores lately makes me question Multiply and Momentum’s intentions and ability to give clients a fair opportunity to receive these benefits that clients work hard for to achieve! This, on top of the fact that the whole system is changing next year and negatively affects your most loyal clients who have worked hard to build up their portfolios with Momentum to benefits from the accompanying rewards by having most of their financial portfolios with Momentum, and with the changes we are simply not able to get close to enjoying the same benefits. It is not ethical to treat your most loyal clients like this and really disappointing to see a company that used to take care of its clients simply now throw those loyal clients away and not care at all about how the changes will affects them. How is this supposed to contribute to my health and well being? Having all of a sudden to find the additional 10% my monthly premiums will cost me from January, because you made it impossible for me to qualify for the same discounted premiums from next year - what do you think that does to my stress levels and health??? I simply have no loyalty left for Momentum and am severely disappointed in the lack of service and being dropped after years of being a loyal client and telling people how great the loyalty program and the benefits are when one makes an effort. Now of course I am doing the opposite and telling people to stay away from Momentum - you have dropped me and so many other of your most loyal clients in the pursuit of profit and it is severely disappointing and infuriating!!!