WB
Werner B
1 reviews | Active since Nov 2020
09 Feb 2021, 08:34
Been overcharged 2 months in row with 3x my montly premium
Momentum has debited my account for the second month in a row with 3x my monthly debit order. January they did a refund. But 2 months in a row is totally unacceptable and highly unprofessional. Ive phoned numerous times with empty promises. I would not recommend them at all
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
09 Feb 2021, 10:38Hi Werner
As discussed we will arrange for a manager to contact you.
Kind Regards
Debbie
As discussed we will arrange for a manager to contact you.
Kind Regards
Debbie
Momentum (SA)'s reply09 Feb 2021, 10:38
Official
Hi Werner
As discussed we will arrange for a manager to contact you.
Kind Regards
Debbie
As discussed we will arrange for a manager to contact you.
Kind Regards
Debbie
Momentum (SA)'s replyOfficial
09 Feb 2021, 11:37Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.
Regrettably we cannot trace your policy / contract with the information you provided. For this reason a separate e-mail was sent to you and once you provide us with the additional information required, we will investigate the matter and provide you with feedback.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply09 Feb 2021, 11:37
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience.
Regrettably we cannot trace your policy / contract with the information you provided. For this reason a separate e-mail was sent to you and once you provide us with the additional information required, we will investigate the matter and provide you with feedback.
Kind regards
CK
Kind regards
CK
WB
Werner B's updateReviewer Update
09 Feb 2021, 12:34Hi Charmaine. I spoke to Debbie and told her that its my momentum multiply that has been debited 3x usual amount. A multiply representative will apparently contact me. Do you still need me to reply on your email?
WB
Werner B's update09 Feb 2021, 12:34
Reviewer Update
Hi Charmaine. I spoke to Debbie and told her that its my momentum multiply that has been debited 3x usual amount. A multiply representative will apparently contact me. Do you still need me to reply on your email?
Momentum (SA)'s replyOfficial
09 Feb 2021, 12:41Hi Werner,
I would appreciate it if you could just respond to the e-mail and confirm your identity number and provide your Multiply contract number. I will then ensure that it is routed to the correct team within Multiply for their urgent attention.
Kind regards
CK
I would appreciate it if you could just respond to the e-mail and confirm your identity number and provide your Multiply contract number. I will then ensure that it is routed to the correct team within Multiply for their urgent attention.
Kind regards
CK
Momentum (SA)'s reply09 Feb 2021, 12:41
Official
Hi Werner,
I would appreciate it if you could just respond to the e-mail and confirm your identity number and provide your Multiply contract number. I will then ensure that it is routed to the correct team within Multiply for their urgent attention.
Kind regards
CK
I would appreciate it if you could just respond to the e-mail and confirm your identity number and provide your Multiply contract number. I will then ensure that it is routed to the correct team within Multiply for their urgent attention.
Kind regards
CK