Be very aware, very aware

I bought a TomTom multisport watch from the multiply online store.<br> I downloaded the TomTom connect app, the app is has 0 FUNCTION WITHOUT THE WATCH.<br> In order to test the app I had to connect the 2, in order to connect them I had to open the parcel. Soon I realised that the app is really ******* as it offers 0 offline functionality and each time you want to visit history it has to be DOWNLOADED AGAIN. After 2 days, on 14/9 I contacted the multiply helpline to arrange a return. On 22/9 Mathew, from TomTom, contacted me and heard me out and agreed to a FULL REFUND and NO TERMS WERE MENTIONED. Today 28/9 I was contacted by Suresh who told me that NO RETURN would be honoured, as I DARED TO OPEN THE WATCH.<br> Nowhere in the multiply store T&Cs does it make any mention of returns and that returns would not be done.<br> This sudden turnaround is disgusting and nothing short of theft. I don't deal with ******* and will soon be cancelling ALL momentum products if a FULL and unconditional refund is not honoured.<br> Why does a online shop have such a vastly different return policy than real shops like MAKRO< GAME or PicknPay where no questions are asked and NO PENALTIES apply, regardless the reason.