1 reviews | Active since Feb 2017
Be carefull for momentum
<p>I would hereby like to warn anybody considering to use Momentum to keep the following in mind: We had the following happened to us: my ex husband had a policy at momentum and he named his beneficiary under duress but then changed his mind later on We then contacted Momentum to ask how this could be done as he was bed ridden but fully conscious and sober minded. Their representative informed me he has to do so in the presence of SAPS officers which he did and the captain of the Reddersburg branch stated this in an avidavite which was sent to momentum as well as the ombudsman and unfortunately Momentum does not allow their policy holders to change their minds with regards to the beneficiaries chosen when you first require the policy. My problem with this is this firstly Momentum should inform you that you are not allowed to change your beneficiaries and they should also give training to this affect to their customer service team so that they do not give you the wrong information. The policy in question was paid out to someone who never even required about his health and did not attend the funeral service. I now have to pay the funeral cost with an old age pension because of my kind heart and Momentum incompetence</p>
Dear Ms Germishuys
Our telephonic conversation of today refers. Thank you for providing the relevant information to enable me to investigate this matter for you. I will contact you this afternoon with the relevant feedback.
Kind regards
EdeBruyn
Dear Ms Germishuys
Our telephonic conversation of today refers. Thank you for providing the relevant information to enable me to investigate this matter for you. I will contact you this afternoon with the relevant feedback.
Kind regards
EdeBruyn
Dear Ms Germishuys
We note that you have lodged a complaint with the Ombudsman for Long-Term Insurance. As you have decided to lodge your complaint with a regulatory body, we will have to wait for the outcome of their investigation.
Regards
EdeBruyn
Dear Ms Germishuys
We note that you have lodged a complaint with the Ombudsman for Long-Term Insurance. As you have decided to lodge your complaint with a regulatory body, we will have to wait for the outcome of their investigation.
Regards
EdeBruyn
