battle to get service

<p>I have been battleing to get my dischem benefit since October 2016....for some reason the benefit on sales stopped being awarded in September..I twice wrote to multiply in October about this and each time got a reply that they would get back to me..In Febuary i went to dischem and got copies of the receipts of all my purchases since August...This I sent to multiply on 27/2/2017..I got the reponce that they would get back to me..A week later when I still had not heard from them i again wrote to ask if there was any feedback..They rep**** that I needed to resend the original query...This is just going around in circles...Normally Multiply has a really jacked up service but of late I notice standerds are slipping..an example is that they only acknowledge receipt of a query the next day...and it seems the query then goes into a big black hole...</p>