Basic service standard non existent

I sent a query regarding Multiply and unlocking additional points.

1 query, 3 agents, 3 requests for call back - nothing.

Standard responses are given and when questions are not understood, agents avoid responding and start making up rules and requirements. This is the second time Momentum has been caught lying.

What a pity.. I used to be such a proud momentum client.. now the most basic service standard cannot be met