DB
Debbie B
1 reviews | Active since May 2012
07 Aug 2019, 11:32
Bad service with claim
I request a withdrawal claim from the funds at work. After numerous phone calls and spending hours on the phone, I still have no straight answer, dealing with call centre's. They take weeks to allocate company contributions and then use that as an excuse. So much for your 26 days withdrawal estimate.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
07 Aug 2019, 11:35 I would like to thank you for bringing this matter to our attention. I have referred your posting to our Funds@work escalations manager, who will make urgent contact with you.
Kind regards,
N D'Arch.
Kind regards,
N D'Arch.
Momentum (SA)'s reply07 Aug 2019, 11:35
Official
I would like to thank you for bringing this matter to our attention. I have referred your posting to our Funds@work escalations manager, who will make urgent contact with you.
Kind regards,
N D'Arch.
Kind regards,
N D'Arch.
Momentum (SA)'s replyOfficial
07 Aug 2019, 12:47Thank you for the feedback. Please accept our sincere apologies for the lack in communication and the delays incurred.
I confirm that your claim should be paid by the end of next week.
Our staff will contact you.
Kind Regards
Sue
I confirm that your claim should be paid by the end of next week.
Our staff will contact you.
Kind Regards
Sue
Momentum (SA)'s reply07 Aug 2019, 12:47
Official
Thank you for the feedback. Please accept our sincere apologies for the lack in communication and the delays incurred.
I confirm that your claim should be paid by the end of next week.
Our staff will contact you.
Kind Regards
Sue
I confirm that your claim should be paid by the end of next week.
Our staff will contact you.
Kind Regards
Sue
DB
Debbie B's updateReviewer Update
07 Aug 2019, 14:25Thank you for the feedback.
DB
Debbie B's update07 Aug 2019, 14:25
Reviewer Update
Thank you for the feedback.