Bad service, they don't even deserve a 1 it should be 0

any delays and has done her work from her side.

My claim according to Amazon was submitted already in February and had been sent then early March documents to fill in online and that was done. I then assumed that everything had been taken care of, I later found out 2 weeks back when I spoke to Charlotte that Ethan was dealing with my case but no communication was sent that Momentum needed to verify my banking details.

I sent the information as per request and emails above but still no response from Ethan to say that if any more information is needed, now it's 2 weeks later, I called in yesterday and a lady assisted me and stated that Ethan is still verifying my banking details and the process needs to go to another phase. I then said calmly okay, I then called in today and I got Charlotte who assisted me yet again and we got cut during the call and she still during the call advised me that she is trying to get hold of Ethan to process the claim.

This is unexpectable and needs urgent assistance with this and I believe that Charlotte has done everything and she gladly assisted me and I don't understand that Ethan why there is a hold up. I emailed again a few days ago even today to be told that they still disinvesting and processing the claim this is unexpectable and worse Ethan and his team do not answer to any emails and last I spoke with his manager said it would be sorted that was before the 1st April and still no response and nothing till now.