Bad Service overall

I have submitted my claim at momentum on the 23 October 2024 and up until January 2025 still have not received any feed back from them. They have this automated email reply which you cannot reply to and that's all satisfaction you will ever get from them. They don't even have the decency to call the client and even advise what's is happening. I have never dealth with such bad customers service in my life this is pathetic and way unacceptable from a big company as your self