Bad service on delivery of Multiply Visacard

I app**** for the Multiply Visa Card on 12 Dec 2017. Shortly after that the courier company CCD Couriers phoned me to arrange for delivery on 22 Dec. On 22 Dec they phoned again to postponed the delivery to 28 Dec. And on 28 Dec they postponed it for 29 Dec. They however continue to postponed it for 2 Jan, 3 Jan, etc. I later discovered that the couriers don't even have the card to deliver yet, but they arrange for delivery.

So after a week in the new year I phoned Multiply myself to inquiry about the cards. Then I was told that the file for requesting the manufacturing of it went ******* but it was finally printed (Friday, 12 Jan), and I should get the delivery shortly. Yet, today is Wednesday and I phoned Multiply again. I was put through 4 times before someone could help me. I ended up with a Kagiso Ramphele. He said that they was supposed to get feedback by 10:30 but he will phone me back with feedback. The whole day has passed and when I phoned Multiply again I was put through again several times before I ended up with Kagiso. He just told me that I app**** on 12 Dec for the cards.

What a stupid comment! I know I app**** on 12 Dec. That is not my query. My query is when will the cards be delivered. No-one could really tell me up to date whether those cards have been manufactured or where in the process it is.

And the worst is that I made appointments where I need to pay up-front for services based on the fact that I will have the visa card to pay. So now I will have to look the drs in the eye with a red face and tell them that I cannot pay.

This is the worst service ever. If Multiply is so bad in delivering the cards, what will my expectation be in the administration of this.

I am extremely disappointed. I am not sure if I will ever recommend Multiply to my friends.