Bad service, My money not returned, losing interest

<p>I cancelled my investment with Momentum and stopped my debit order. They were supposed to transfer my money back into my account ,but to this day I don't have that money.</p> <p>I was sent a bunch of forms to fill in and I called into the call center because I didn't have access to print those form and send them back. I was assured that since a telephonic security check was done there was no need to fill in the forms, but to just send in ID, proof of residence and bank details which I did . Proof of residence being short term insurance documents as per one of the email sent through by them.</p> <p> </p> <p>To date I don't have my money instead they are sending me more forms. It was easy when they were taking my money, now returning it is a problem.</p> <p> </p> <p>Stop *****ing Momentum, pay back the money.</p>