Bad Service Momentum

I have sent documentation to a number of people. I have called and spoken to one call centre agent after the next.

I was informed Decemeber of last year that the pension fund I had stopped, almost 3 years ago had monies due to me to be paid out. I was asked if I would like to continue and I said no, and then I was sent the a form to fill out to so have that monies released.

I get told over and over someone will call me back and havent heard anything since. I spoke to a Melissa at your Head Office and she assured me that it will be sorted. She told me to email attached documents to ***. which I have. Received an automated response and no feedback!

Please advise if someone is actually going to help me, or another three years has to go by before someone wakes up!

Its almost end of March and I was told it would take 30 days to pay out, which should have happened in January!

I am tired of excuses, and quite frankly shocked at the number of complaints I have seen on HelloPeter and all over Google.