Bad service, lies, bad customer service, attitude, no direction, no emergency

I have claimed on the 17th March, and was told that turn around time is 26 days. On the 04 April I followed up for an update which I was told to wait for 22 days, I have sent followed up emails, where Thabang Manoana and Priscilla emails returned with auto response advising me that turn around time is 2 days, and followed up again with Gauteng1 email which auto response also was telling me about 26 days.

On the 22nd which is the 26th day I called in and was told that they have requested bank statement and copy ID, my question was to whom. Apparently it was send to broker, my question was when the broker was not rrepsosnging and I am busy sending emails whey wasn't I updated or responded to the lady then advised that she will call me back which she didn't.

I phoned again and spoke to Precious who tried to assist however she is doessnt have customer services attiquette, she talked while I was talking, she doesn't listen, she explains even where it's not necessary she end up saying that my problem is that I don't understand ( what a service)

I asked to speak to her manager, worst scenario ever she doesn't listen (Gladys Maluleke), her attitude sucks, please take her for management training, she made the whole thing worst, she was defensive without knowing what is happening, she is emotional, she end up telling me that we have been rounding the cycle for 30mins and if I don't want her to wait for her manager to call me the follow day she is going to hang up, shouting as if she is selling makoenya.

Zante Geel you department lack maturity, this is embarrassing and hurtful, bad services, bad attitude, you can listen to the recoding for your own analysis.

Bad customer services, bad attitute, bad services,