MC
Melinda C
1 reviews | Active since Jan 2018
12 Mar 2023, 08:41
Bad service - inability to resolve mistakes made
Multiply not able to resolve partner rewards not received for January till date after more than 4 communications. Same happened in March. Mails are send backwards and forwards, proof is provided and then no feedback and if enquiring again it is requested that process must be restarted with still no resolution
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Momentum (SA)'s replyOfficial
13 Mar 2023, 07:43Dear Ms. Cawood,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that an Escalations specialist from our Multiply department will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that an Escalations specialist from our Multiply department will contact you.
Regards,
ND
Momentum (SA)'s reply13 Mar 2023, 07:43
Official
Dear Ms. Cawood,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that an Escalations specialist from our Multiply department will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that an Escalations specialist from our Multiply department will contact you.
Regards,
ND