Bad service in time of need

Item: Momentum (SA)
Rating: 1
Author: davidstaa D

<p>I had my father resently pass way and he held a policy with momentum, it has been abit more than six moth now and I have not yet been able to speak to the person processing the claim I have been promised multiple times that she would call me back but never did, I fell that this I completely unacceptable.</p>

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

24 Nov 2016, 07:29

I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manager who will make urgent contact with you.

Kind regards

Michele

Momentum (SA)'s reply24 Nov 2016, 07:29

Official

I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manager who will make urgent contact with you.

Kind regards

Michele

Momentum (SA)'s replyOfficial

24 Nov 2016, 11:53

I confirm that the Portfolio Head will be sending you a mail re the discussion that you had with the staff.

Kind Regards

Sue

Momentum (SA)'s reply24 Nov 2016, 11:53

Official

I confirm that the Portfolio Head will be sending you a mail re the discussion that you had with the staff.

Kind Regards

Sue