ME
Marita E
1 reviews | Active since Apr 2024
25 Apr 2024, 16:19
Bad service from Momentum SA
Poor service struggle almost a year for payment of funeral cover one beneficiary as paid on the 09/04/2024. I am still waiting for my payment everyday they have a story.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
26 Apr 2024, 14:10Marita
Can you please provide us with more information as there are several business units within the company, and we are trying to establish to which business unit we have to relay your complaint?
Who is the policyholder? Metropolitan? Momentum? any latest communication sent to you containing further confirmation?
Please provide us with more information?
Kind regards,
EdB
Can you please provide us with more information as there are several business units within the company, and we are trying to establish to which business unit we have to relay your complaint?
Who is the policyholder? Metropolitan? Momentum? any latest communication sent to you containing further confirmation?
Please provide us with more information?
Kind regards,
EdB
Momentum (SA)'s reply26 Apr 2024, 14:10
Official
Marita
Can you please provide us with more information as there are several business units within the company, and we are trying to establish to which business unit we have to relay your complaint?
Who is the policyholder? Metropolitan? Momentum? any latest communication sent to you containing further confirmation?
Please provide us with more information?
Kind regards,
EdB
Can you please provide us with more information as there are several business units within the company, and we are trying to establish to which business unit we have to relay your complaint?
Who is the policyholder? Metropolitan? Momentum? any latest communication sent to you containing further confirmation?
Please provide us with more information?
Kind regards,
EdB
ME
Marita E's updateReviewer Update
26 Apr 2024, 14:31Hallo Peter. The policy holder is deceased. The consultants informed us that the problem is with the finance department. The manager which we sent a e-mail to has not even responded to our mail. His particulars are as follow. Moegamat. Jasson@ momentum.co.za. The payout is for a beneficiary of the deceased. One consultant informed as that the payment was uploaded on the payroll for the 19th April 2024, and will reflect in the account on the 20th April 2024.
ME
Marita E's update26 Apr 2024, 14:31
Reviewer Update
Hallo Peter. The policy holder is deceased. The consultants informed us that the problem is with the finance department. The manager which we sent a e-mail to has not even responded to our mail. His particulars are as follow. Moegamat. Jasson@ momentum.co.za. The payout is for a beneficiary of the deceased. One consultant informed as that the payment was uploaded on the payroll for the 19th April 2024, and will reflect in the account on the 20th April 2024.
Momentum (SA)'s replyOfficial
26 Apr 2024, 14:35Marita
We have referred the matter to the relevant business area for urgent attention.
Kind regards
EdB
We have referred the matter to the relevant business area for urgent attention.
Kind regards
EdB
Momentum (SA)'s reply26 Apr 2024, 14:35
Official
Marita
We have referred the matter to the relevant business area for urgent attention.
Kind regards
EdB
We have referred the matter to the relevant business area for urgent attention.
Kind regards
EdB