bad service from momentum retirement funds

whe are struggling now for more than 5 months with momentun retirement fund pay out the 1st time they tolt us it wil pay on the 29 March 2018 then ther where SARS problem on the 11 April they sent confirmation letter it will be payed out in 7 to 10 working days on the 2 Mei whe call them again for more than 2 hours they transfer from one person to a nother every time they tell us no the person is not coming in .At the afternoon I call again got hold of person he told me that they will contact my financial adviser ,after i call the adviser and he calll the person back in 2 min time they say no he already left home,sent all e mails of confirmation of all the letters they sent me but it now 009:15 on the 3 Mei2018 still no mail try calling again the y say they are not in oficce can someone of the ceo of momentum call me pls to sort this out on ********** 688 pls,pls,pls,pls