1 reviews | Active since Sept 2016
Bad Service from Momentum Health
<p>I have cancelled my Momentum Multiply police through my Momentum broker in june. they sre still deducting money from my account every month (past 3 months).</p> <p>yesterday when i spoke to my broker to regarding my cancellation he told me that he will find out for me,</p> <p> </p> <p>today i recieved a mail from them stating that they have recieved my cancellation request and that my account will be deactivated from 01-10-2016.</p> <p> </p> <p>i want my money for the past 3 months to be paid back into my account, including the penalties fees from the bank.</p>
Thank you for taking the time to let us know that you are unhappy with the level of service you have received.
We are currently investigating your query and a consultant will be in touch as soon as we have a result.
Kind Regards
Debbie van der Haar
Thank you for taking the time to let us know that you are unhappy with the level of service you have received.
We are currently investigating your query and a consultant will be in touch as soon as we have a result.
Kind Regards
Debbie van der Haar
Suresh Moodley from our Multiply department advised that he contacted you and confirmed that we are in the process of refunding your Multiply premium of R179.00 for September.
We received the cancellation instruction on the 22/08/2016 and the cancellation was processed on the 06/09/2016 by the retention department.
The funds should be available in your bank account within 3-4 days.
Please accept my apology for the inconvenience caused.
Kind regards,
Nicolette D'Arch
Suresh Moodley from our Multiply department advised that he contacted you and confirmed that we are in the process of refunding your Multiply premium of R179.00 for September.
We received the cancellation instruction on the 22/08/2016 and the cancellation was processed on the 06/09/2016 by the retention department.
The funds should be available in your bank account within 3-4 days.
Please accept my apology for the inconvenience caused.
Kind regards,
Nicolette D'Arch
Dear Mr Terblanche,
The refund of R179.00 was processed and paid into your account on the 07/09/2016
I hope that this matter has been resolved to your satisfation.
Kind regards,
Nicolette D'Arch
Dear Mr Terblanche,
The refund of R179.00 was processed and paid into your account on the 07/09/2016
I hope that this matter has been resolved to your satisfation.
Kind regards,
Nicolette D'Arch