Bad Service from Momentum Death Claims

My brother passed away on 23 February 2024. Leaving behind two adult children. Around 5 February 2025 death Momentum contacted the family regarding a policy in his name.

Momentum requested numerous forms to be completed as well as other information to be supp**** by the children, all of this was done and submitted upon Momentum's request.

The deceased policy holder was divorced and did not have any other life partner/s.

Since we have been contacted by Momentum and to date we have been struggling to get the funds paid to the surviving children. Momentum insists that we supply information regarding a life partner that does not exist. Every time we contact Momentum they inform us that they will be in touch within 48 hours. It has now been almost 1 and a half year without a reply or any funds being paid.