LG
Lukas G
1 reviews | Active since Mar 2018
12 Nov 2018, 10:50
Bad service from Momentum
To whom it may concern
I am very disappointed in the service I receive from Momentum. I’ve send through a request on 22nd October. I went through medical tests, and today I’ve received exactly what I did not ask for.
I've been paying my life insurance for 15 years and 3 months, I've been doing my part but I must keep on following up on a request for three weeks. No initiative being taken by Momentum, everytime I must call or send emails to get the wrong info.
Can someone PLEASE call me so that we can get something right…………..
A disappointed customer.
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
12 Nov 2018, 10:56Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
Momentum (SA)'s reply12 Nov 2018, 10:56
Official
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards
Michele Coetsee
LG
Lukas G's updateReviewer Update
15 Nov 2018, 11:51Someone did call me to explain the the delay.
Yesterday the tests were finalized and according to the medical person I am suppose to receive feedback today before close of business.
Momentum's speedy response will be highly appreciated.
Regards
Lukas Groenewald
LG
Lukas G's update15 Nov 2018, 11:51
Reviewer Update
Someone did call me to explain the the delay.
Yesterday the tests were finalized and according to the medical person I am suppose to receive feedback today before close of business.
Momentum's speedy response will be highly appreciated.
Regards
Lukas Groenewald
Momentum (SA)'s replyOfficial
15 Nov 2018, 14:02I received confirmation that the alteration has now been finalised. You will receive the necessary document in due course.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply15 Nov 2018, 14:02
Official
I received confirmation that the alteration has now been finalised. You will receive the necessary document in due course.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
LG
Lukas G's updateReviewer Update
19 Nov 2018, 08:50I am still waiting for the documentation to reach me?
Regards
Lukas groenewald
LG
Lukas G's update19 Nov 2018, 08:50
Reviewer Update
I am still waiting for the documentation to reach me?
Regards
Lukas groenewald
Momentum (SA)'s replyOfficial
19 Nov 2018, 08:53I will forward the policy document to you from a separate system.
Regards
Michele Coetsee
Regards
Michele Coetsee
Momentum (SA)'s reply19 Nov 2018, 08:53
Official
I will forward the policy document to you from a separate system.
Regards
Michele Coetsee
Regards
Michele Coetsee
LG
Lukas G's updateReviewer Update
29 Nov 2018, 07:46Finally my life insurance has been sorted out. I received numerous calls from many people, but thanks to Michele Coetsee.
She really walked the extra mile, I hope that Momentum will look after her. She is really an asset to their company.
THANK YOU VERY MUCH MICHELE
LG
Lukas G's update29 Nov 2018, 07:46
Reviewer Update
Finally my life insurance has been sorted out. I received numerous calls from many people, but thanks to Michele Coetsee.
She really walked the extra mile, I hope that Momentum will look after her. She is really an asset to their company.
THANK YOU VERY MUCH MICHELE
Momentum (SA)'s replyOfficial
29 Nov 2018, 07:54Thank you so much for these kind words. I will refer your feedback to Michele and ensure that the management at Momentum are informed of this posting.
Kind regards
Natasha
Kind regards
Natasha
Momentum (SA)'s reply29 Nov 2018, 07:54
Official
Thank you so much for these kind words. I will refer your feedback to Michele and ensure that the management at Momentum are informed of this posting.
Kind regards
Natasha
Kind regards
Natasha