Bad service

I have been transferred to one line of department to the other. Calling moment from morning till evening no luck,they promised to give me a call but never came back to me it's been a week.

I went to SARS to check on my issue as I claimed the two port withdrawal and suprisely I was taxed above my tax brackets there was an error in capturing my annual taxable income and SARS advice that I need to speak to moment so that they can rectify and correct the issue,but now I'm struggling getting hold of momentum and I stay in the rural areas where it's another 200km to get momentum offices .been online for an hour.

Now they say I should wait for another hour's for me ,been transferred from one department to the other.

It's frustrating honestly