Bad service

I am registered on momentum multiply , my husband is also on my registration I have sent 2 emails and have had an online chat with an agent regarding this. My emails never get responded too , when we got married my husband added me to his medical aid which is with Pick and Pay medical aid through momentum. he requested someone to contact me yesterday so that we can complete the registration of the multiply on his name, momentum advised they cannot pick up I am on his medical aid , they let me hold on for 6 minutes and then drops the call , phones back no one is on the other end and then never phones back again.

Really now !!