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Mthokozisi M

1 reviews | Active since Feb 2019

27 Jun 2024, 13:06

Bad service

When are my funds going to be paid *** - MALINGA, MP, I'm tired of your poor service for processing claims. Alexandra Forbes only took 2 working days to pay me out whereas you guys taking forever

0
Replies (15)
Momentum (SA)
Momentum (SA)'s reply27 Jun 2024, 13:12
Official
Dear Mthokozisi
Thank you for your message. 
I have referred your complaint to the Fund Managers for further assistance.
Kind regards
Mvdm
MM
Mthokozisi M's update27 Jun 2024, 13:23
Reviewer Update
Better that fund manager learn to push hes/her stuff because the very lazy and we've got bills to pay with our money.. I can not be waiting for two weeks for my money
Momentum (SA)
Momentum (SA)'s reply27 Jun 2024, 13:26
Official
Dear Mthokozisi
Kindly assist us with your identity number and employer in order to assist.
Kind regards
Mvdm
MM
Mthokozisi M's update27 Jun 2024, 13:35
Reviewer Update
ID NO: *** AND EMPLOYEE NO : ***
Momentum (SA)
Momentum (SA)'s reply27 Jun 2024, 13:52
Official
Dear Mthokozisi
Thank you for your feedback. 
Kindly confirm the employer as well please.
Thank you in advance.
Mvdm
MM
Mthokozisi M's update27 Jun 2024, 14:15
Reviewer Update
First National Bank
Momentum (SA)
Momentum (SA)'s reply27 Jun 2024, 14:18
Official
Dear Mthokozisi
Thank you for your feedback.
I will forward the information to the fund managers. 
Kind regards
mvdm
MM
Mthokozisi M's update27 Jun 2024, 14:30
Reviewer Update
Tell that fund manager to processe my things I've sent my claim on the 18th June 2024 because now my accounts are in arrears thanks to those *********** funds administrators.. if you need proof of me emailing my things on the 18th J une 2024 let me know, because I'm tired of waiting for nothing now
Momentum (SA)
Momentum (SA)'s reply27 Jun 2024, 14:57
Official
Dear Mthokozisi
I have informed the fund managers of your correspondence.
Kind regards
Mvdm
MM
Mthokozisi M's update28 Jun 2024, 09:21
Reviewer Update
Nywe nywe nywe !!! "I have informed the fund manager of your correspondence", am I talking to a robot here or what because a normal civilized person would have already informed that fund manager to call me and find out why am I not being assisted till this day
MM
Mthokozisi M's update28 Jun 2024, 11:04
Reviewer Update
I need my money I've got bills to pay. Here's the proof..




Good Morning,

Kindly find attached withdrawal application form.

Regards

Mthokozisi
Hide quoted text
On Tue, 18 Jun 2024, 09:41 , <***> wrote:
Dear Client,Please see the attached benefit claim form for completion.Kindly note that momentum will complete the employer declaration (Section 10).Katlego KhunouPlease contact us if you have any questions.Regards,


|
Momentum Corporate Fund Administration
on behalf of
FirstRand Retirement Fund
Email: ***
Sharecall: ***
The Marc, 129 Rivonia Road, Sandton, Cnr Rivonia Rd and Maude Str, Sandton, 2196
mra.momentum.co.za |

Momentum (SA)
Momentum (SA)'s reply28 Jun 2024, 11:58
Official
Dear Mthokozisi 
Noted and forwarded to the fund managers.
Kind regards
Mvdm
MM
Mthokozisi M's update05 Jul 2024, 05:57
Reviewer Update
To till this day nobody from momentum has called or even tried to resolved my case.. those fund administrators they kept telling me lies after lies everytime I call in


MM
Mthokozisi M's update05 Jul 2024, 06:15
Reviewer Update
When I asked to speak with their managers which is Stephen and Kevin they always not available in their offices. I even emailed both of those managers twice but they never bothered themselves to even respond so I'm wondering what kind of an institution momentum is if managers will behave like juniors
Momentum (SA)
Momentum (SA)'s reply05 Jul 2024, 13:19
Official
Dear Mthokozisi 
Thank you for your message.
I have informed the relevant team.
Kind regards
Mvdm