Bad service

To whom this may concern

I’ve called 3 times today been on the last call for 47 minutes for a manager as Iv been transferred back and forth, this is unacceptable and no help has been received nor did a manager answer my call! I’m frustrated with this pathetic service . All I required was for my surname to be edited on the system under my banking details as it shows MAGGOTT INSTEAD OF MAGGOT. All call are recorded for quality purposes and I need this to be resolved. It’s unacceptable to wait on hold for more than 30 minutes for this to be resolved as I want to submit a savings claim but this is now a back log waiting for someone to assist me They said I require my id to change it

I need this resolved and I need for your staff to be held accountable as stated in the call the surname has been changed and I need to wait a few minutes, nor was asked for my id previously. In total I have wasted my airtime being on the phone for more than a hour and still no assistance. So by this how long must I wait to apply ????? Your staff are not helpful

Please resolve this as I’m a frustrated customer

My whole company is with you guys and this is a bad taste in my mouth