Bad Service and Process

<p>I would like to report the recent service I have received from Momentum regarding the request to withdraw some of my funds on two of my investment policies.</p> <p>On the 5th of January, 2017, I contacted Momentum and spoke to Katlego regarding my request of which he advised of the relevant process, and sent me a cash withdrawal form, of which I completed and sent to them on the following email address:</p> <p>· ********** <p>On the 9th of January, 2017, I follow up as there was no feedback, and I spoke to Ronny, who advise that I need to be FICA’d, and sent me the relevant documents that I completed also sent to Momentum, and also had to follow up on the receipt of the email, after the initial experience.</p> <p>I spoke to Katlego again who confirmed the receipt of the email, and he advised that my proof of address is insufficient at claims stage, as it is from a retail sector, that is, it doesn’t prove enough that, that is my actual proof of address, after digesting the provided feedback.</p> <p>I decided to contact Momentum to speak to a team leader or manager, I spoke to Ricardo, who tried to get hold of the respective team leader or manager, apparently they were in a meeting and after several tries Tintswalo was available, but I couldn’t speak to him or her, because it seemed like they weren’t interested in assisting, as Ricardo continue to find alternatives in helping Momentum and not me as the client</p> <p>The main reason for the correspondence is that, the process is suddenly different at cash withdrawal stage, compared to the sign up or new business stage, my normal bank statement from the bank or the statement I might have sent from the retail sector was sufficient when took the policy, but now when I want to withdraw, it is not up to the standard of Momentum, as they have updated the required documentation (said Ricardo) for the cash withdrawal(s) without notifying the clients who might need these funds before their respective investment mature or the policy holders who had the polices before this update.</p> <p>And the most disgusting thing about this experience, is that, you considered to be a potential ********** individual at cash withdrawal stage, but at premium collection, you are considered to be a valued customer, in a nutshell, Momentum is only concerned about the funds being collected compared to the client’s being in need of the respective funds, judging from the unnecessary processes that are beneficial to Momentum and not the clients (Inclusive of the ones that might not have access to the available channels to raise their concern, which make Momentum the institution it is today.</p>