bad service and poor communication

I am very very upset with your company at this point, not only was my cancellation request delayed because of the required documentation but your company has very poor way of communication. Below email states confirmation will be sent in 7-10 working days regarding my cancellation, well its now 12 working days, I called in just a few minutes ago and was advised it will take ANOTHER 3-5 working days….what’s up with that Momentum!!!! I want to know why it is taking so long and why are you are not delivering on your 7-10 working days, this is not very good customer service at all. I will defiantly not recommend your company to anyone!! Can you please explain to me why so I can at least try to understand.

From: ********** ********** Sent: 22 August 2018 1:07 PM To: Aneke Kruger ********** Cc: ********** Subject: RE: Investment contract number: 01 ********** 34 / AC KRUGER

Dear Aneke Thank you for your email of 22 August 2018. We have received the specimen signatures. We will proceed and confirmation will be sent in 7-10 working days.

For your financial wellness. Please contact us on weekdays from 07:00 to 19:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.

Web www.momentum.co.za ShareCall number ***Telephone number +2 ********** Fax number +2 ********** Email address **********

Kind regards

Thobeka Nkosi Momentum