Bad service and experience

I requested assistance from Momentum with regards to the server being off line whilst we went to go and watch a movie, I was told to write an email and attach the slip paid for the tickets and was told as soon as I send my information I will be compensated for the inconvenience yet till today no reply on my email, I do we expect to receive service, if there is no service from momentum?

Let me share my experience with you!

"I would like to find out what the situation is with paying full price for movie tickets if we have momentum multiply as a benefit ? "

I was so terribly embarrassed standing in line to buy tickets and the lady explained eventually that momentum's server is off line, its the second time that this happened to us and we feel that this is unprofessional and very disappointing, the whole experiences left a sour taste in our mouth.

I would like to request a momentum card for my husband as for he was so upset he tore the card into 2. AD Grobler 1982/12/30 he wanted to cancel multiply for he feels that hes paying for something that has no benefit to him.

Please I do feel that a refund for the tickets should be in order. ( Which will not compensate for the heavy feeling and disappointment, that we once again had to experience).

Thank you

Lindy Grobler ********** 504