1 reviews | Active since Jan 2017
Bad Service and empty promissed
<p>I completed a withdrawal form from Momentum on 02 Feb 2017. The consultant advised me that for a R100 accelerator fee the withdrawal will be completed in 24 hours. I agreed to paying the fee. It is now a week down the line, and Momentum has still not processed my withdrawal. When I call them, none of their consultants can tell me why, they only say there is a back log.</p> <p>Why do they give that option, make that promise if they cannot stick to it.</p> <p>This is extremely bad service, and I am very disappointed in a company like Momentum.</p>
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
Dear Mr Roets,
We have managed to finalize the payment for the surrender of your policy. An immediate payment for the surrender value was made into your bank account at approximately 12h50.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Dear Mr Roets,
We have managed to finalize the payment for the surrender of your policy. An immediate payment for the surrender value was made into your bank account at approximately 12h50.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch