1 reviews | Active since Nov 2021
BAD SERVICE AND DISHONESTY
I am sure you all got the WhatsApp message way back when after I followed and comp**** with the instructions provided as per email below from Melissa, I also forwarded a Email to Sandra Dube on the 10'th Dec with the hope I'll get an answer seeing this has been dragging on for Infiniti..
Obviously I got a automative response (As per Always) from Momentum acknowledging they have received my email and that the matter will receive attention and that I can expect a response within 2 or so days..
Clearly I have never heard from them again. (Pretty standard and normal for them)
Besides the interest amount of approx R3000 (Three Thousand Rands) paid to beneficiaries from an R800 000 estate over a 10x month period while the funds were supposed to be in a Trust earning on average 6.7-6.9% interest per annum, Don't forget there were still other very schetchy/questionable deductions too on the distribution letter and foolish mistakes made, The absolute *** service and poor communication throughout the whole process and still going... scorned me for life..
Besides the fact that Momentum still owe the family almost R50 000 of which I will make sure everyone gets their fair share as stipulated in my Moms Will!
I do not wish to ever ever deal with Momentum again or any other company affiliated with them like Metropolitan.
I haven't updated my testament or added my additional vehicles, funds and new property with Momentum and prefer to Declare my Will & Testament with Momentum Nul and Void!!! I Highly recommend other's to follow my example!
We have escalated the matter to the management team of the deceased estate department.
Kind regards
NH
We have escalated the matter to the management team of the deceased estate department.
Kind regards
NH
The following information was received from our deceased estate department, and they have also confirmed that they have responded to you already.
The following should be taken into consideration:
- The process that we follow when winding up an estate is a legally regulated process that is fully transparent. All estate monies are held in a separate bank account and accounted for. If there are any specific concerns that the complainant has, they are more than welcome to raise them with the departments management team.
- Interest is payable on money held in the estate bank account and we account to beneficiaries in respect of same.
- In terms of SARS, it is not unusual for estate taxes to take some time to finalise and our practice is to withhold an amount of money to act as a provision for future taxes that might become payable. In the event that the final assessment is lower than the provision, the balance is paid to the beneficiaries.
- In this estate we have battled with ABSA to obtain monies that were held in an account at ABSA. We have (and continue to) follow(ed) up with ABSA regarding these amounts and will account to the beneficiaries when these funds are received.
Please do not hesitate to contact the department for any further assistance.
Kind regards
NH
The following information was received from our deceased estate department, and they have also confirmed that they have responded to you already.
The following should be taken into consideration:
- The process that we follow when winding up an estate is a legally regulated process that is fully transparent. All estate monies are held in a separate bank account and accounted for. If there are any specific concerns that the complainant has, they are more than welcome to raise them with the departments management team.
- Interest is payable on money held in the estate bank account and we account to beneficiaries in respect of same.
- In terms of SARS, it is not unusual for estate taxes to take some time to finalise and our practice is to withhold an amount of money to act as a provision for future taxes that might become payable. In the event that the final assessment is lower than the provision, the balance is paid to the beneficiaries.
- In this estate we have battled with ABSA to obtain monies that were held in an account at ABSA. We have (and continue to) follow(ed) up with ABSA regarding these amounts and will account to the beneficiaries when these funds are received.
Please do not hesitate to contact the department for any further assistance.
Kind regards
NH