Bad service and disappointed ex staff member

I have retired from Momentum end December 2024.i am still waiting on my pension fund to be paid out. I was told 2 weeks ago already that the ROT can not be issued necause IT department can't fix the error. How is it possible that IT department can not fix an error in 2 weeks. I have debit orders that went off on Friday.. I have a bond to pay. I have been told I would get my payment in 2 weeks time from the day I leave the company. It's been 26 days already with no clear indication of what is going on. Julian is also not returning my calls. I spoke to Anita on Friday who said she can see my claim documents but is not sure why it's not getting paid. My broker has been calling them 2 weeks non stop with same answer IT is on it. It is not on it otherwise I would have been paid already.

My debtors are calling me non stop. I need to make payments to them. I am really not accepting this bad service from my own ex company after working 25 years for them. I am now being on hold.

Very unhappy and disappointed!!!!