Bad service and communication!

Momentum myriad business has no good customer service.Their workers do not communicate within themselves. I had requested a special debit for my policies, when you call their department, for some reason you always speak to a different consultant and have to redo and re explain the whole purpose of your call. Again on that note, after speaking to all these different consultants, they fail to just update or close the case they have been working on and end up receiving calls none stop on one case, it is annoying! Secondly, my special debit was to run for December only, but for some reason they tried debiting on the 10th of January without me knowing and approving of this. I had written an email on Saturday and did a follow up on monday but haven’t gotten any response! Now they busy sending me emails and sms’s telling me my policies will lapse, due to their bad and not so up to standard route of working within their department. My financial adviser lately, doesn’t follow up with me and does not give me calls even after I ask her to do so! Not impressed!

I do not recommend this because you can see in a case of emergency, they will do this all around communication without even helping you out! To say the least! I am disappointed! I trusted momentum but now? I have zero trust.