bad service

good day. I am frustrated as I am struggling to get my pension fund from momentum. I resigned from work this year August till today I am still calling them for follow up. my last call was last week when I spoke to Rachel who told me that all my documents are in order and she was gonna submit my file immediately for authorisation and the process will take 5days until I get my money.To my surprise I called today to check on the progress and the same lady that assisted me told that she still has my file and will submit it today and it will take 26 working days. And meantime they promise to call me back and no one called back.