BJ
Bianca J

1 reviews | Active since Apr 2018

08 Oct 2020, 13:00

Bad service.

I have been trying to withdraw my funds since June end of May and up in till today a so called adviser at ur office has given me the run around .. I have been asking daily wat is happening he completely ignores me its sad that u have people so high up at momentum working with peoples hard earned money and he has no idea wat he is doing , at some stage I got a statement from him it was incorrect as some funds wasn't allocated a payment was then made to me not even the same amount on my statement I asked and was told he will correct it and still nothing has been corrected today I was told by him

Bianca my people is getting the statement i received a message at my office with treaths please don't do that we are trying our best. Regards

He's been trying is damn best for almost 5monthes. It was also not a treat I asked to speak to a manager and was told he's the one to speak to I then said its a shame how he treats people and I'll go to the ombudsman and then I get this message from him, instead of getting the stuff sorted he sits and send this message .

Momentum will not see me again and sadly my dads money is invested with you to. I'll make sure he moved his money

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply08 Oct 2020, 13:05
Official
Thank you for informing us of your concerns. Contact will be made with you shortly.

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply08 Oct 2020, 15:42
Official
It is of concern that the person with whom you dealt with was rude. We can assure you this is not the manner that Momentum treat our client's.

Kin dregards
NH