1 reviews | Active since Jun 2024
Bad Service
The service from Momentums Retirement Fund Administrators has been appalling. I have sent several requests for a call back since the 4 October 2024 and no one has gotten back to me. I have lodged a formal complaint and still no communication from you guys! I have done a withdrawal on the 4 October 2024 and would just like to trace my withdrawal. The whatsapp numbers provided does not seem to give the relevant information you guys said it would on an email I was sent on the 7 October 2024. When I call the *** number I get placed on hold for hours on end. The service received thus far from you guys has been absolutely nonsense! Can I please get a call back from a Fund Manager dealing with my RF withdrawal.
Thank you
Thank you for your posting. We have redirected the post to the Fund Administrator for further assistance.
Regards,
ND
Thank you for your posting. We have redirected the post to the Fund Administrator for further assistance.
Regards,
ND
I have still not received any feedback from the Fund Administrator. My request was redirected to them yesterday at 11am. THEY HAVE NOT CALLED. Can my issue be escalated to a manager please or I will further escalate this matter. I knew you guys were not going to call me back! I have been sending requests for a callback for 2 weeks and still nothing! I am highly disappointed in Momentum and the staff for this ridiculous service. I just want to get all my money out of momentum and move on! Can a senior manager please call me before I further escalate this!
Thank you
I have still not received any feedback from the Fund Administrator. My request was redirected to them yesterday at 11am. THEY HAVE NOT CALLED. Can my issue be escalated to a manager please or I will further escalate this matter. I knew you guys were not going to call me back! I have been sending requests for a callback for 2 weeks and still nothing! I am highly disappointed in Momentum and the staff for this ridiculous service. I just want to get all my money out of momentum and move on! Can a senior manager please call me before I further escalate this!
Thank you
Thank you for your feedback. I have passed on your message to the Escalations specialist in the Employee Benefits department.
Regards,
ND
Thank you for your feedback. I have passed on your message to the Escalations specialist in the Employee Benefits department.
Regards,
ND
Noted, if I don't get feedback before close of business today I will further escalate my complaint because it seems like Momentum is not taking their customers seriously!
Noted, if I don't get feedback before close of business today I will further escalate my complaint because it seems like Momentum is not taking their customers seriously!
As I presumed I have still not gotten any feed back from Momentum regarding my complaint. WHAT DOES A PERSON NEED TO DO TO GET ASSISTED BY YOU GUYS!
As I presumed I have still not gotten any feed back from Momentum regarding my complaint. WHAT DOES A PERSON NEED TO DO TO GET ASSISTED BY YOU GUYS!