Bad service

Firstly their agent which was assigned to do our paperwork messed it up by writting the wrong code and when she double she still didn't pick up the mistake. After I followed up on the claim I was told I resigned instead of retrenched. So we had to start from scratch to add on top of this mess it's still not captured. I'm busy calling without assistance. They just sent an email to rate their service. We'll momentum sucks big time. They is no feed back and no communication.