Bad Service

I have a Retirement annuity with a value of less that R 3300. I am 87 years old and requested that it be paid out. All the forms were completed according to their request. I have been waiting since June and every time I phone, my costs are approximately R 20.00 a phone call. They put me on hold and them I am promised the money will be paid with in the next few days. Still have not received my money. They make promises they have no intention of keeping. I