LG
Lunga G

1 reviews | Active since Nov 2017

30 Oct 2024, 10:54

Bad service

The level of service you are giving us in really bad, we have called to no avail trying to get my late fathers irp5 in order to settle his estate. We have received no assistance instead we’re being transferred from this department to the next. It’s really frustrating having to call over and over and getting no assistance.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply30 Oct 2024, 11:15
Official
Dear Lunga
Thank you for your message. 
Kindly provide me with the policy number or your late fathers identity on a private reply in order to assist further.
Kind regards
mvdm
Momentum (SA)
Momentum (SA)'s reply31 Oct 2024, 10:17
Official
Dear Lunga
Thank you for your feedback. 
I have requested our Fund managers to check their records to confirm if the contract was in their books to assist further.
Kind regards
mvdm