Bad service

I am writing to formally express my dissatisfaction and concern regarding the provident fund services I have received from Momentum Funds through my current employer.

Upon joining the company, I was given the option to choose between two service providers for my provident fund. Regrettably, I opted for Momentum Funds when, in hindsight, I believe I should have selected the Old Mutual Super Fund, which I have since come to understand offers superior service and support.

In September, I submitted a formal request to Momentum regarding my provident fund. Unfortunately, despite the considerable time that has elapsed since then, I have yet to receive any feedback or acknowledgment from the Momentum team. This lack of communication and responsiveness has caused significant frustration and difficulty for me as I navigate my financial planning.