Bad service

I’m posting here on behalf of my father. He retired in June 2021. Since then he has not received his provident fund which is with Momentum.

He has been in contact with them since then and no direction to assist him has been given. He has spoken with the employees and the manager and it was said his file was lost he then had to re-send his documents to them, which he did. They are not helpful as they never respond to emails or acknowledge receiving them.

My father is the sole breadwinner and we have been suffering severly ever since he retired. Our house is about to be reposed as we have not been able to make any payments.