BAD SERVICE

A client asked that funds be moved from a previous insurer to a retirement investment with Momentum Wealth. The funds were paid over on 18 April 2023 in two seperate amounts. I as the broker had sent confirmation to Momentum Wealth of TWO amounts transferred. On querying this with Momentum Wealth, he was told that they COULD NOT TALK to the client??????? I called the offices on the contact number for Brokers and was told that the second amount could not be traced. I sent an email to the manager of the department to which I did not receive a reply. I received another call from my client this morning who is very distressed as over R500 000 is unaccounted for and he had called the Call Centre without much satisafaction. I called the Broker line and after holding for almost 5 minutes was told that the Manager was not in today. I asked for her Manager and again after waiting a while was told that he was in a meeting. No offer was made to get a message to him to call me back. Service??? I don't think so.