Bad service 2potclaims - disinvesting issue

The service I received from Zodwa Mokabane from the 2potclaims is very bad. Despite multiple attempts to resolve my issue, I have not received any follow-up or resolution.

I sent an email to Zodwa on Thursday, 5th September, regarding an urgent issue. She assured me that she would get back to me with an update as soon as possible. I have sent follow-up emails on Friday, 6th September, and again today, Tuesday 10th September. Unfortunately, Zodwa has not responded to any of these communications. The lack of response and follow-up has been disappointing and has significantly delayed the resolution of my issue.