Bad service 2potclaims - disinvesting issue

Bad service 2potclaims - disinvesting issue The service I received from Zodwa Mokabane from the 2potclaims is very bad. Despite multiple attempts to resolve my issue, I have not received any follow-up or resolution.

I sent an email to Zodwa on Thursday, Claim was submitted on the 4th because the WhatsApp was not working , on the 9th ,10th,11th12th September I sent a mail , regarding an urgent issue. I have sent follow-up emails on Friday, for the past 20 days , and again today, I called customer service they don't have answers . Unfortunately, Zodwa has not responded to any of these communications. The lack of response and follow-up has been disappointing and has significantly delayed the resolution of my issue.