BAD SERVICE

I submitted a claim on the 14th of August 2024 requesting withdrawal from my pension benefit, till date my issue hasn't been resolved. This process has been a nightmare that has impacted me and my family in negative way. I have lost count of the number of emails and calls I have made to momentum. and if I do get through their call center I will get the same feedback with no resolution on sight. I have literally begged for the finalization of the claim or rather for them to keep me in loop just to update me on the progress - they did not do that. I send a couple of complaints email between 30th Sep to 02 Oct and none of the complaints teams contacted me as yet.