hC
henry C

1 reviews | Active since May 2013

21 Nov 2018, 12:59

BAD SERVICE

Henry ID ********** 570088. I received an email from Momentum and administrator of FNB reserve allocation funds on 7 November 2018.I called the consultant and confirm that my account has been created the only thing left is approval which will take only 2 days and promised that the Momentum consultant will call me within that period of 2 days .Today is the 7th days no response I received from momentum. When I try to call the number given to me ********** there is no answer. I felt misinformed and ****** for my pension money.the policy number is ********** 9.

Regards Henry **********

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply21 Nov 2018, 13:15
Official
 We appreciate that you brought your concerns to our attention. We will look into the points raised and will provide you with feed-back during the course of the day.

Kind regards, 

N D'Arch
Momentum (SA)
Momentum (SA)'s reply22 Nov 2018, 11:03
Official
I confirm that our manager from the Fund has called you.

Kind Regards

Sue