Bad service

Bad customer service and false information of product from Tshepiso Sekwakwa , called this morning and complained to the manager on duty, Christina, told her I wanted Tshepiso to either call me or mail me to apologize, instead I get a mail from her today at 15:27, with no apology, at about 15:37 I called and asked for the manager on duty, Lilian, Who did not even know whether Tshepiso was on duty or not, what kind of manager is that, I actually asked her how she could not know if her staff was on duty, funny thing before I was transferred to her I was told that all managers where in a meeting, I asked to speak to Tshepiso and instead Lilian answered the phone and she claimed to be the manager. It seems as if momentum has stories