Bad service

Item: Momentum (SA)
Rating: 1
Author: Fundiswa S

I am so disappointed with Momentum(Investo contracts). I sent an email on the 9th of October to request withdrawal from my savings, I called yesterday to follow up my request and only to find out that it hasn't been processed because I didn't put the date on the form. What the he!! is that? Where is the decency to contact me and advise me to put a date? So if i didn't call i was not going to know what's going on! Here's my policy number: MY ********** 40

Regards, Fundiswa

Helpful (0)

Replies (4)

Momentum (SA)'s replyOfficial

19 Oct 2018, 11:57

Fundiswa

I am investigating the problem for you. My sincere apologies for the frustration this created for you !

I will get back to you as soon as possible.

Regards

EdB

Momentum (SA)'s reply19 Oct 2018, 11:57

Official

Fundiswa

I am investigating the problem for you. My sincere apologies for the frustration this created for you !

I will get back to you as soon as possible.

Regards

EdB

Momentum (SA)'s replyOfficial

19 Oct 2018, 14:18

Fundiswa

Please refer to the e-mail I sent you.

Kind regards

EdB

Momentum (SA)'s reply19 Oct 2018, 14:18

Official

Fundiswa

Please refer to the e-mail I sent you.

Kind regards

EdB

Fundiswa S's updateReviewer Update

26 Oct 2018, 13:23

Thank you so much EdB for you assistance, I really appreciate it. Keep up the great work :-)

Fundiswa S's update26 Oct 2018, 13:23

Reviewer Update

Thank you so much EdB for you assistance, I really appreciate it. Keep up the great work :-)

Momentum (SA)'s replyOfficial

26 Oct 2018, 14:00

Thank you kindly for the nice compliment; much appreciated !!

Kind regards

EdB

Momentum (SA)'s reply26 Oct 2018, 14:00

Official

Thank you kindly for the nice compliment; much appreciated !!

Kind regards

EdB