BAD SERVICE

Dear Momentum, On Friday 27th July I submitted an email (Like i normally do) requesting an amount to be withdrawn from my saving account into my bank account around 4 pm, with the hope that it will be attended to first thing on Monday, 30th July. Monday came and I had to resend the email and I received two responses, one requesting me to fill forms and submit (for first time ever) documents (This was around 15h00 in the afternoon) and the other one requesting information and asking me questions - whether i am a "politically exposed person". I answered the questions, and I must say I was a bit irritated because all of a sudden i was bombarded with questions without any explanation. After my second or third response to the email (It was one question per email) and eventually someone decides to inform me why all the million question. And my request, which prompted all these questions had not been attended to all this time - the email that initiated all these emails, and i asked myself that if i had not submitted this email to momentum requesting a withdrawal, then Momentum would not have been pro-active in updating their client's information??? Anyway today it is Thursday, 02nd August and the money is still not transferred in to my account. Which simply means that your needs came before my needs. You got the information you needed to updated your database with and well ***** the client in the process. You (Momentum) not transferring the money as requested has had a domino effect on a lot of things right now!!! And what makes me very upset with your service is that I am merely asking for a withdrawal from my savings- not a LOAN!! it seems it is so much easier to get a loan that just to access ones savings! I can go on with the bad service that i have received from Momentum over there few years that I have been with Momentum from your Multiply to your non-existing communication from your side. The only thing that kept me going was the efficient respond that i used to receive from the Momentum Wealth - and now they also seem to have dropped the ball as well. Before this incident, I would send an email to Momentum Wealth and within minutes I would get a response acknowledging my email and informing me that they are processing my request and when I can expect the process to be complete. Not this time - I have had to send numerous emails just to follow up on just one email, and when I called the Momentum Wealth line I waited at least 20min before i could be attended to. I think your service sucks!!!!!!