Bad service

I took two polices from momentum (educational plan and endowment plan), I sent an email to my financial advisor(Mr Arnorld Mashaba)in January to cancel the policies and requested my refund to date he hasn't responded to my emails.

However I ended up calling momentum call center to request assistance late January and I was advise to call the very same advisor or contact momentum wealth for more, I did that and I've been taken from pillar to post, I spoke to 4 different consultant (Tshepo, Nkuli, Mbali) and I've been submitting documents for the past two weeks, on Tuesday I submitted proof of address which was causing the delay according to them, n I was told I was going to be paid with 24hrs from the first consultant Tshepo, I then send an email to confirm same I was advise I will be paid by Friday midnight which was on the 16th, to date I have not been paid my monies