Bad Service

As a result of my first post of Hello Peter regarding Non Responsive Momentum Agents on the 05 December 2017 I eventually got a call back from an agent named Suresh Moodley unfortunately for me I was driving an missed his call. He sent me an email confirming that he called and I responded at 16h40 asking him to call me back which he failed to do so until today. I also tried calling the number on his email signature to speak to him but I was unable to get through. On the 07th December I received an email from Rheema Sewbhujjan the first agent that I engaged on the 17th of November 2017 regarding reinstating my gym contract that didn't bother getting back to me until I posted on Hello Peter saying that Momentum would reinstate my gym benefits as long as I pay the gym premiums from the time I canceled my Virgin Active gym contract in March 2017 until November 2017 and be signed up in December 2017. I called her to request the outstanding amount, She had to engage her accounts department or some other credit department to obtain the amount outstanding which totalled R3847.50 which I agreed to and made payment on the 11 December 2017 at 07h05 and sent through POP immediately after the transaction. I called Rheema on the 12th to confirm if they received payment and she said no they haven't it takes 48hours to reflect. I called Rheema again on the 14th December but I was informed by another agent that she wasnt in yet but she would give Rheema the message to call me back. The day went by and Rheema did not return my call. She did send me a email at 17h35 on the 14th confirming that payment was received however the funds had not cleared yet and they are waiting for this to happen before they can reinstate my gym membership. Bearing in mind that this is now 81 hours later since I made payment. A week went by and I did not here anything from Momentum. I got a call today(21 December 2017) from Rheema saying that are unfortunately unable to reinstate my gym membership. What changed from the 07th December 2017 until now - I have no idea!!