1 reviews | Active since Nov 2017
Bad service
I made order at their online shop on the 12.10.2017. I have received a wrong product after two weeks. Now 3 weeks later after escalating the matter a couple of times I have received another copy and paste mail asking me to wait while they are dealing with the matter. There is no personal contact dealing with my problem, only the same copy and paste message from about 6 different call/mail center staff. Bad attitude and lack of care. I would not recommend ordering any staff from Multiply Online Store.
Please accept my sincere apologies for the inconvenience and frustration caused. I can assure you that the matter will be escalated, and we will contact you shortly.
Kind regards
Natasha
Please accept my sincere apologies for the inconvenience and frustration caused. I can assure you that the matter will be escalated, and we will contact you shortly.
Kind regards
Natasha
Our online shop has not been successful in getting hold of you - they have thus asked for confirmation from you when we can arrange collection of the incorrect unit and the address from where the unit can be collected?
Regards,
N D'arch
Our online shop has not been successful in getting hold of you - they have thus asked for confirmation from you when we can arrange collection of the incorrect unit and the address from where the unit can be collected?
Regards,
N D'arch